Privacy Policy
Singularitya was founded with the purpose of making the use of artificial intelligence simpler, more accessible, and more efficient for people and organizations.
Singularitya values the privacy and protection of personal data of its customers, collaborators, partners, suppliers, and other data subjects. We are committed to adopting the best information security practices, fully respecting applicable legislation, especially Law No. 13,709/2018 - the General Data Protection Law (LGPD).
This Privacy Policy aims to inform our users, partners, and collaborators about how their personal data is collected, used, stored, and protected when using our services or when interacting with the Company by any means.
1
HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect your personal data in different ways, always with the aim of offering a more efficient, secure, and personalized experience in our services. The main forms of collection are:
- Information provided by you: When you start a conversation with our chatbots on WhatsApp, request information about our solutions, participate in events, or contact us directly by phone, email, or social media.
- Receiving data from third parties: We may receive your personal data through recruitment companies, referrals, or other sources that share your data with us for specific purposes, such as selection processes.
- Memorization of contextual aspects of the conversation: To offer a more natural experience with our AI agents, we may memorize information such as name, preferences, last request, and recent history, respecting the principles of the LGPD.
2
WHY DO WE COLLECT YOUR PERSONAL DATA?
We process your personal data to:
- Register and identify users;
- Operate our chatbots and intelligent agents;
- Charge for contracted services;
- Communicate with you via official channels;
- Marketing and promotion of our services;
- Contact leads and potential customers;
- Usage analysis for improvements;
- Security of interactions and systems;
- Compliance with legal or regulatory obligations;
- Recruitment and selection;
- Events and research;
- Audits, compliance, and legal defense;
- Integration with platforms such as WhatsApp Business, Google Ads, Meta Ads.
3
WHAT DATA DO WE COLLECT?
- Registration: name, phone, email, position, company, CPF/CNPJ.
- Chatbot interaction: messages, commands, preferences, times.
- Conversation context: recent history, name used, approximate location.
- Device and navigation: IP, browser, OS, session duration.
- Payments: billing and invoicing data.
- Customer service and support: contact records.
- Recruitment: resume, professional networks, email, phone.
- Other voluntary data entered in forms, events, and surveys.
4
WITH WHOM IS YOUR PERSONAL DATA SHARED?
- Companies within Singularitya's economic group;
- Partners and suppliers (hosting, support, consulting);
- Third-party platforms (WhatsApp, Google Ads, Meta Ads);
- Public and judicial authorities, when required by law;
- External advisors under contractual confidentiality;
- Buyers/investors in case of merger or acquisition;
- Third parties indicated by you;
- Users of public channels, if you interact on these platforms.
5
WHAT ARE THE LEGAL BASES THAT AUTHORIZE PROCESSING?
- Contract execution;
- Compliance with legal/regulatory obligation;
- Legitimate interest;
- Consent (with option to revoke);
- Regular exercise of rights;
- Protection of life or physical safety;
- Credit protection;
- Fraud prevention and system security.
6
HOW LONG WILL YOUR DATA BE PROCESSED?
Your data will be processed:
- For the time necessary for the declared purposes;
- For the period required by laws and regulations;
- For Singularitya's defense in legal proceedings;
- To ensure the continuity of conversation with AI agents;
After this period, the data will be deleted, anonymized, or securely archived.
Singularitya does not use cookies in WhatsApp Business interactions. If an institutional website is used, only cookies strictly necessary for technical functioning may be used. We do not conduct behavioral tracking.
8
WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?
- Confirmation and access to data;
- Correction of incorrect data;
- Anonymization, blocking, or elimination;
- Portability;
- Information about sharing;
- Revocation of consent;
- Opposition to processing;
- Complaint to ANPD (National Data Protection Authority).
9
HOW TO EXERCISE YOUR RIGHTS?
You can contact us at any time via email at contact@singularitya.com. We may request proof of identity for security purposes.
We adopt measures such as:
- Encryption;
- Authentication and access control;
- Incident monitoring;
- Backups and contingency plans;
- Internal policies and training.
We also have an incident response plan and advise you to maintain good security practices.
đŸ“§ Official email: contact@singularitya.com
Our Data Protection Officer (DPO) is the point of contact for privacy and data protection issues.
12
ENTITY RESPONSIBLE FOR DATA PROCESSING
Singularitya S.A.
CNPJ: 51.685.487/0001-24
Headquarters: Avenida Raul MourĂ£o GuimarĂ£es, 50 - Belo Horizonte/MG
Email: contact@singularitya.com
We act as a Controller or Processor, depending on the service provided.
This Policy may be updated periodically. In case of relevant changes, we will post a notice on our channels.
đŸ“… Last update: May 09, 2025 – Version 1.0